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MS Plus

Your privacy, rights and feedback

We’re committed to protecting your privacy and ensuring any personal data we have is safe and secure. Learn about your privacy, rights and responsibilities and how you can provide feedback.

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Your Privacy

We take your privacy seriously. We know we have legal and ethical responsibilities to protect how we gather personal, health and sensitive information on our website, during fundraising or when you use our services. We’re bound by the Australian Privacy Principlesopens in new tab.

You can download our privacy statements here for further information:

Depending on how you interact with us, we may collect your contact details, health history, occupation or other information that’s relevant to your situation. We may also collect information about your communication preferences, such as whether you want to receive information about MS Plus or our services, events or fundraising activities.

Our team members and volunteers understand and respect your right to privacy. We will take all reasonable steps to ensure that your personal information is protected from:

  • misuse
  • loss
  • interference
  • unauthorised access
  • modification
  • disclosure.

To discuss privacy issues, have your information deleted, or other requests or concerns about privacy, call us on 1800 042 138 or email feedback@ms.org.au. We’ll connect you with a Privacy Officer who can help.

Your rights and responsibilities

When you engage with us, you have a right to be treated with respect and dignity. We also ask that you treat our staff, volunteers and other people in our community with the same kindness.

You can learn more about your rights and responsibilities in our fact sheet.

Advocating for your rights

There may be times where our clients and those we support need someone to speak on their behalf. This is where an advocate can help. An advocate can be a family member, friend or a person from an external organisation.

We encourage you to use an advocate when you need help negotiating with us or the service system. We can help you access an advocate if you need one. You can ask for an advocate by contacting us and we can refer you to an external advocacy organisation.

Social Media Policy

Here at MS PLUS, we value diversity and inclusivity. We encourage you to share your opinions while respectful of others. You are expected to engage in respectful and courteous communication at all times. We love connecting on social media, but please keep all comments on-topic and respectful. By using our Facebook, Instagram, LinkedIn and YouTube you agree to the following guidelines:

  • Please treat all people on the page with respect and manners, by using appropriate language and expressing your view respectfully. Bullying, trolling, racism, hate speech and name-calling will not be tolerated.
  • When you use our channels, you take personal responsibility for your comments, your username and any information provided
  • We encourage you to share your views and respect the views of others
  • You are responsible for the comments you make and content you share
  • We have set our 'Profanity Blocklist' to strong and therefore our channels will automatically remove any posts/comments that involve any level of profanity
  • We will remove spam and unauthorised ads
  • We reserve the right to delete posts at our discretion
  • Do not impersonate MS Plus or any staff members of the organisation
  • We will reply to your comments at our discretion
  • We will remove any defamatory, misleading, irrelevant or unlawful material
  • Do not deliberately provoke others or intentionally disrupt conversation
  • The appearance of external links or comments on this page does not mean MS Plus endorses the content

You can view our Privacy Policy here. Thank you for being a part of the MS Plus online community!

Your feedback

We’re committed to providing the best standard of services, information and support to people affected by MS and other neurological conditions. We value your feedback, as it helps us continue to improve and offer the best possible support for you.

You can provide feedback:

  • in person
  • by calling 1800 042 138
  • by emailing feedback@ms.org.au
  • on our website.

You can also provide written feedback by posting to:

Feedback Officer
MS Plus
54 Railway Rd, Blackburn, 3130

View Whistleblower policy

Learn more about MS

  1. How you can help

    Learn about the different ways you can get involved, including making an MS donation, participating in our MS fundraising events, volunteering with us or buying a lottery or raffle ticket.

    A girl and boy MS Plus Volunteer

  2. Make a Donation

    We couldn’t do the work we do without your support. Whether you’d like to give a one-off donation or contribute monthly, your support transforms the lives of people affected by MS and other neurological conditions.

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  3. Become A Member

    Be a part of the critical work we do for people affected by multiple sclerosis (MS) and other neurological conditions. Learn about the benefits to becoming a member.

    MS2022 MODELS MG 6721

Let’s talk about your support

If you or someone close to you has been diagnosed a neurological condition, we’re here to support you – both now and throughout your journey.

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